TeamWorx Staffing Solutions

Centralized Support

TeamWorx Centralized Support solution offers you tremendous flexibility to strengthen your current operation.  Our team of well trained and highly skilled professional assistants provide world class support services to your agency and your customers.  With our Centralized Support option, you simply submit the task or assignment to your account manager and we will take care of the rest.  Depending on the complexity of the assignment, you will generally receive a 24 hour turn around time on your request.  

Our team takes care of staffing, training and managing the centralized support team to allow you to focus on driving sales and agency growth.  Simply assign the tedious administrative task to us and consider them done.  Our service is very simple and transparent.  You pay an initial set up fee and then an ongoing monthly subscription fee.  TeamWorx handles all other employee related cost, taxes, equipment, etc.  You promised to be there for your customers when they needed you and we provide best in class talent to help you deliver on that promise.  Your customers deserve the best.

Our Centralized Support Assistants are trained to perform virtually any tasks, including:

  • Prospecting
  • Vendor relations/management
  • Cold Calling Campaigns (Customers, agencies, etc)
  • Marketing campaign management
  • Changing payment plans
  • Reviewing policy increases
  • Quoting new business
  • Adding or removing drivers
  • Processing mortgagee changes
  • Remarketing accounts
  • Updating customer information, address, VINs, etc.
  • Updating discounts
  • Win back campaigns
  • Social media management (website, Facebook, etc)
  • Sending documents for e-signature
  • Processing cancellations
  • Handling policy downloads
  • Client Communication
  • Completing certificates of insurance
  • Ordering loss runs
  • File auditing
  • Claims follow up
  • After-hours phone service
  • Adjusting coverages on policies
  • Edit policy information and make billing changes
  • Collecting new client information for quotes

Schedule a Call

Let’s discuss how we can help your agency grow and be more profitable!